Whenever individuals are placed in a group together, the opportunity exists for conflicts to arise, and the workplace is no exception.


Although dispute is sometimes unavoidable and, indeed, necessary, often these develop into conflicts that result in damaging consequences for the business which may include individuals leaving the business, Employment Tribunal claims and disengaged staff – but it doesn’t have to be that way.


Dealing with issues early and informally provides the best chance of resolution. 


Mediation is a completely voluntary and confidential process that involves an independent, impartial person helping two or more individuals or groups reach a solution that's acceptable to everyone. Mediators do not make judgments or determine outcomes - they ask questions that help to uncover underlying problems, assist the parties to understand the issues and help them to clarify the options for resolving their difference or dispute.

Most, but not all, conflicts can be resolved through mediation if handled properly.

How we can help you:

  • Conduct mediation meetings (typically 1-2-1 with individuals and then joined up meetings)

  • Follow through activities including typing up notes and agreements reached

  • Review your current Dispute Resolution practices and provides updates as appropriate

  • Coach managers on how to deal with difficult employee situations

  • Train managers how to identify potential future conflicts, and how take appropriate actions to prevent further conflict.

Benefits of working with us:

  • We are trained mediators

  • Saves you time and money - Mediation takes hours, not months

  • We provide a Mediation Information pack for all parties involved to help them prepare and get the most out of the mediation.

  • We deal with the matter efficiently and effectively

  • Takes the stress away from you

  • Allows you to focus on running your business/team/function 

  • Significantly reduces the Risk of problems escalating, or going further

  • We see the whole process through and follow up, where appropriate